Statistics Portugal publishes the process on its website and in the Quality Charter. In addition, it allows all citizens to have access to this process, as part of its Quality Commitments.
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Regardless of how the suggestions or complaints are formalised and their pertinence and feasibility, Statistics Portugal responds to all, stating the improvement or corrective action that will be
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Statistics Portugal handles suggestions in accordance with the guidelines of ISO 10002: 2007 –Quality management – Customer satisfaction – Guidelines for complaints handling in
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Statistics Portugal follows the principle of responding to suggestions within five business days at most. In complex cases requiring a more extended response timing, Statistics Portugal will send the
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Statistics Portugal’s Quality Management Unit responds to all complaints received, and for that purpose it collects the elements needed for responding from the different Statistics Portugal
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Statistics Portugal responds directly to suggestions and complaints submitted through the Statistics Portugal’s website, via WebInq, by letter, fax, email, statistical data user satisfaction
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That information is available in the following indicator: Link (Source: Statistics Portugal, Credit institutions and financial corporations survey)
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Through the Periodical publications survey Statistics Portugal collects information on the number of existing newspapers , their print run and total circulation, i.e. the number of copies placed on
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Yes, these data are available as of 2009 and can be found on the Statistics Portugal’s website, at: - ‘Products / Statistical data / Theme: Tourism ‘. Please select a sub-theme, the
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Statistics Portugal releases annual information on the number of films shown, cinema sessions and cinema spectators. Up to 2005 the source of this information was the Cinema survey held by Statistics
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