Portal do Instituto Nacional de Estatística

The purpose of this area is to receive your Compliments, Suggestions and Complaints.

Its main objective is to facilitate the submission of Compliments, Suggestions or Complaints, that Statistics Portugal considers as quality improvement opportunities for its products and/or services.

Statistics Portugal treats Complaints in accordance with the guidelines established in the Norm ISO 10002:2014 - Quality management. Customer satisfaction - Guidelines for complaints handling in organizations.

You may submit your Compliment, Suggestion or Complaint by completing the form presented below.

Statistics Portugal commits to replying to Suggestions and Complaints within 5 working days.

Consultation of the status of suggestions/complaints

* These fields are mandatory
 To receive the answer to your Suggestion or Complaint the correct filling of the name and e-mail address is also required. Personal information related to the authors is protected from disclosure, being used exclusively for the purpose of Suggestions or Complaints treatment.

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